ybet Privacy Policy
How your personal information is collected, stored, and used — ybet's full privacy policy is described in detail here.
Last updated: January 2026 — This policy may change at any time. Any changes will be published on this page.
Introduction and Scope of Application
ybet ("we", "our") is an online casino and betting platform operated for players in Bangladesh. This privacy policy ("Policy") explains what personal information we collect when you use the ybet.lat website, open an account, play games, or contact our customer support — as well as the purposes for which it is used, with whom it may be shared, and the steps we take to keep your information secure.
This policy applies to all ybet services. By using our platform, you agree to abide by the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services.
This policy should be read alongside ybet's Terms and Conditions and Responsible Gaming policy, which form part of the same legal framework.
What Information We Collect
For the purposes of registration and service delivery at ybet, we may collect the following types of information:
2.1 Information Provided Directly
Information collected directly from you when you register with us or use our services:
- Full name and date of birth (for age verification — for users aged 21 and above only)
- Email address and login credentials
- Identity verification documents (national ID card, passport, etc. — as part of the KYC process)
- Financial information: bKash, Nagad, or Rocket mobile banking numbers
- Transaction history: deposit and withdrawal details
- Contact information provided through customer support chat
2.2 Automatically Collected Information
Information automatically recorded when you browse our website or play games:
- IP address and device type (mobile, desktop)
- Browser type and operating system
- Page visit times, session duration, and navigation patterns
- Information obtained from cookies and similar tracking technologies
- Gaming activity: game type, bet amount, and results
Purpose of Data Use
ybet uses the information collected about you for the following lawful and legitimate purposes:
3.1 Service Operations
- Creating, verifying, and managing accounts
- Processing deposits and withdrawals
- Providing bonuses, rewards, and VIP benefits
- Delivering gaming services without interruption
3.2 Compliance with Legal Obligations
- Age verification — ensuring access only for users aged 21 and above
- KYC verification to prevent money laundering and fraud
- Adhering to responsible gaming policies and identifying at-risk players
3.3 Security and Protection
- Detecting and preventing fraudulent activity
- Preventing unauthorized access to accounts
- Ensuring the overall security of the platform
3.4 Communication and Support
- Communicating on matters related to customer service
- Sending important account-related notifications
- Informing users about service changes or updates
Sharing Information with Third Parties
ybet does not sell your personal information or provide it to third parties for commercial purposes. However, we may share information in the following limited circumstances:
4.1 Service Provider Partners
Trusted third-party providers for payment processing (bKash, Nagad, Rocket), technical support, and security verification may have access to limited information. These partners operate under strict confidentiality agreements and may only use the information for specific service purposes.
4.2 Legal Requirements
If disclosure of information is required due to a court order, government directive, or legal obligation, we may be required to share information with the relevant authorities.
4.3 Fraud Prevention
Information may be shared with security agencies or regulatory bodies as necessary to prevent fraudulent activity, money laundering, or other illegal conduct.
Data Retention and Deletion
ybet retains your personal information for as long as necessary — generally for the duration your account remains active, and thereafter for the additional time required to meet legal obligations.
Even after an account is closed, certain information — such as financial transaction records and identity verification documents — may be retained for a specified period in accordance with applicable laws and exchange regulations.
For requests to delete your account, we will complete the process as quickly as possible; however, some information may need to be retained for a specified period due to legal obligations.
Cookies and Tracking Technologies
The ybet website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help us improve the quality of our services.
6.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
- Functional cookies: Remember your preferences and language settings.
- Analytical cookies: Collect statistics about website usage to help improve our services.
6.2 Cookie Controls
You can disable most cookies by changing your browser settings. Please note, however, that disabling essential cookies may cause some website features to not function properly.
Data Security Measures
ybet has implemented industry-standard technical and organizational measures to protect your personal information. We are committed to operating a secure and reliable platform.
- SSL Encryption: All data transmission is protected by SSL/TLS encryption, keeping information exchanged between your browser and our servers secure.
- Database Encryption: Stored sensitive information is kept in encrypted form.
- Access Controls: Only authorized personnel have access to personal information, and only when necessary on a need-to-know basis.
- Regular Security Audits: Regular security audits are conducted to identify and address platform vulnerabilities.
- Password Protection: Passwords are never stored in plain text; strong hashing algorithms are used.
While we ensure the highest security measures, no method on the internet is 100% secure. Therefore, keep your account password confidential and do not share it with anyone.
Your Rights
As a player at ybet, you have the following rights over your personal information:
8.1 Right to Access Information
You have the right to know what information we hold about you. You may request access to your information through the support team.
8.2 Right to Correct Information
If any information stored in your account is incorrect or incomplete, you may request that it be corrected.
8.3 Right to Delete Information
In certain circumstances you may request deletion of your personal information; however, some information may need to be retained due to legal obligations.
8.4 Right to Object to Processing
You have the right to object to your information being used for marketing communications. This preference can be changed at any time by contacting support.
To exercise any of the rights mentioned above, contact our support team via 24/7 live chat or by email.
Protection of Minors
ybet's services are strictly for users aged 21 and above only. We do not intentionally collect any personal information from minors.
Age verification during registration is mandatory. If we become aware that a minor has opened an account, that account will be closed immediately and the associated information will be deleted.
If parents or guardians believe their child is using our platform, please contact our support team immediately.
Changes to the Policy
ybet reserves the right to update this privacy policy from time to time. This policy may be revised due to changes in services, adoption of new technologies, or legal requirements.
Any significant changes will be published on this page and the "Last Updated" date at the top of the page will change. For important changes, a notification may also be sent to the registered email address.
Continued use of the platform after changes have been made will be considered acceptance of the new policy.
Responsible Gaming and Data Use
ybet gives responsible gaming the highest priority. Information relating to your gaming history and behavior may be analyzed solely for your protection — for example, to detect unusual gaming patterns, manage self-exclusion requests, or assist with setting deposit limits.
If you are experiencing difficulty controlling your gaming, please visit our Responsible Gaming page. Our support team is available 24/7 in Bengali to assist you. If you request self-exclusion or the setting of limits, your information will be processed accordingly and handled with confidentiality.
Privacy-Related Questions and Requests
Contact Us
If you have any questions about this privacy policy, wish to make a request regarding your information, or want to raise a concern, please contact us through the following:
24/7 live chat — get instant support in Bengali
We generally respond to emails within 24 hours.
For more information, please visit our Terms and Conditions and Responsible Gaming pages.